Water and Sewer Extensions & Services Policy - Effective Date: February 16, 2016
The following is a summary of changes on Procedures For Discontinuance of Service.
Notification: If bills are not paid in full by 10am the 3rd of the following month that the utility service will be disconnected. There will be no further notice. (Door tags will no longer be used to notify you of potential shut off). If the total amount due for such utilities and service is not paid on or before the deadline established, and a payment agreement is not in effect, then such service shall be disconnected for nonpayment, without further notification.
Disconnect: The disconnection charge will be assessed at the moment the Public Works Department employee leaves Municipal Building to begin the shut off process at 10am. Immediately preceding the disconnection of service, the employee shall leave a notice upon the premises in a manner conspicuous to the consumer disclosing the date and time of discontinuance and giving the address and telephone number of the office where the consumer may arrange to have service restored. The city employee who is to disconnect service is not to accept payment of amounts due for utility charges. Payment must be made at the city office.
Reconnection: Utility service will be performed at 9am and 4pm. No reconnections will be made after 4pm. The city shall restore service when the cause of discontinuation of service has been eliminated, applicable charges paid, and if required, satisfactory credit arrangements have been made. Every effort shall be made to restore service on the restoration day by 4pm and in any event, restoration shall be made within 24 hours.
Payment Extension Agreements: Customers must appear at City Hall to sign any payment agreements, prior to the 3rd of the month.
No phone calls accepted. Payment agreements MUST be signed by authorized person on the account. Customers will be permitted no more three (3) extensions for payment of utility bills in a calendar year. If a payment agreement is in effect and not honored, another agreement will not be granted for a full calendar year, and payment in full will be due.
The limit of three (3) extensions applies to the customers account holder. Extensions will not be granted for more than fifteen (15) days after the 3rd of the month.
How do I sign up for water service and is there a fee? To have your water, sewer, trash and recycling put in your name, you must come to Sedgwick City Hall, 520 N. Commercial or apply online. A Water Utility Service Form must be filled out and emailed to firstname.lastname@example.org. You will be required to pay a $126.50 administration fee/first month's base fees, which can be paid online in the Online Payments/Billing tab (click Court/Misc button) and we will need a copy of your identification. You may take a picture of your drivers license and email to email@example.com or bring ID to office so we can copy.
Bills for utility services (water, sewer, trash & recycling are all included on statement) are sent out on the 1st day of each month and are due and payable upon receipt. Bills become delinquent if not paid on or before the 20th of the month by 5:00 p.m. If the 20th falls on Saturday, Sunday or a legal holiday, the final payment date shall be extended throught the next business day. Payments made after 5:00 p.m. on the due date are delinquent. Water charges are regulated by Resolution 081709 and Sewer is regulated by Resolution #120604C.
Delinquent charges are as follows: Water - $5.00, Sewer - $5.00
The City Office has a drive-by drop box on the North side of the drive for the convenience of residents for the paying of utility bills. If payment or arraingment for payment has not been made with the Utility Clerk, the water will be shut off on the 4th of the following month and a reconnect fee of $25 will be added to the delinquent charges and must be paid in full to have the water restored.
The city also accepts payment by cash, money order or check (a $30 fee will be charged on all returned checks). Please put your account number on your check.